The elevator went out. One of my residents still had appointments to keep

The challenge

The elevator went out. One of my residents still had appointments to keep

I manage a residential property in Los Angeles. When our elevator failed, it wasn't a one-day fix - repairs dragged on for months. One of our residents needed to leave for medical appointments multiple times a week and physically could not manage the stairs alone.
I didn't have a long-term plan for this. I needed one fast.

I expected a stopgap. I needed something that could hold up for months, not days.

- Property Manager

The journey

Multiple times a day, for months, without a single missed pickup

Someone recommended Ambiance. I explained the situation - elevator down, indefinite timeline, multiple trips per day, several days a week.
They didn't treat it as an inconvenience. The team showed up, assessed the stairwell each time, and moved our resident safely using an electric stair chair. Same care on the fourth trip of the day as the first. Same reliability whether it was a Monday or a Friday afternoon.

The outcome

Months of disruption, zero disruption to care

The elevator eventually got fixed. Until then, this was the one part of a frustrating situation that just worked, every single time.

100,000+

Patient transports completed

Google Rating

100%

EMT-certified attendants

98 Years

Age of oldest patient Ambiance has transported